Privacy Policy

Our commitment to your privacy

Meeting the needs and expectations of our customers has always been our highest priority and that includes protecting your privacy. This statement applies to the privacy practices at and its properties, based in Japan. We encourage you to read this disclosure to understand how we use your personal information to provide the services you request and inform you about special offers and promotions. You have a choice in how your information is used, and it is our commitment to use your information responsibly. We also encourage you to contact us directly should you have any privacy concerns, questions or suggestions. In addition to speaking to the Front Desk staff upon your check-in, we offer you to contact us any time.

Information we need to collect to provide the services you request

In the ordinary course of business, we will request that you provide, and seek your consent to use certain personal information such as your name, address, telephone number, credit card information and requested room type, to enable us to process your reservation or transaction. In addition, other information may be requested and provided at your choice. Any information that is generated during your visit with us, such as billing information or messages, is treated as confidential and respected according to our privacy policy. The information you provide to us is processed in our computer system in Japan.

How we use your information

Any information you give us will be used to provide accommodations and related services via your request, and to facilitate billing and collection. On occasion, we may use the services of a third party for certain purposes, such as mailing services. As a result, these service providers will be given access to the personal information necessary to perform the requested service. Any third party we work with is prohibited from using the information for any purpose other than providing the service requests. We prohibit the sale, transfer or sharing of personal information with any other third parties. We do not disclose your information for any other purpose without your consent, unless it is required by law.

Maintaining the accuracy of your information

We make every reasonable effort to maintain the accuracy of all customer information and employ controls to make sure our records are accurate. If you become aware that information we maintain about you is inaccurate or if you would like to update your information, please let us know by contacting us as indicated at the top of this statement.

Securing your information

We are committed to securing the information you provide to us. We have deployed process and technology measures to provide reasonable assurance that your information is protected against misuse and loss and accessed unauthorized, modificated or disclosed. We take reasonable precautions to ensure that our staff does not disclose your information to anyone but you, so please bear with us if we verify your identity to provide room keys, message or other information. We encourage all our guests to also be careful of their personal information in their travels, and would be pleased to help you dispose of sensitive information. As previously stated, we respect your privacy expectations and will do our best to provide you with the information you need to address any questions or concerns. We encourage you to raise any questions or concerns about our procedures directly with us so that we may promptly handle them.

How to access and correct information we maintain about you

You may contact us to inquire about the personal information pertaining to you that is maintained by by sending an email to An administrative charge may be levied if you request a copy of your information, as permitted by law. Please note that any profile information supplied by you at can be accessed online at no charge. We will promptly correct our records for any information that you inform us is incorrect.

Where your information is sent

As is the case for many international organizations, we need to transfer data internationally to serve our customers and maintain our accounting records. We take reasonable measures to ensure that information is adequately protected during and after data transmission.

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